Team Lead & Account Manager

Team Lead & Account Manager

Build Your Career While Building Our Business 

Here's the deal: we're building something special. We want to stand out by taking exceptional care of our customers while running a tight, professional operation in the field. That only happens with strong leadership and great communication. 

We're looking for someone ready to take the next step in their career—someone who can lead crews, manage client relationships, and help grow the business through trust, service, and follow-through. 

If you're currently a strong Team Lead, or someone who naturally takes ownership of operations and customer relationships, we want to talk. 

Who We Are 

At The Grounds Guys, we're more than just "the lawn guy." We're a team of outdoor service professionals who believe first impressions matter, details matter, and relationships matter. From the way our crews show up to the way we communicate with customers, we stand behind the Neighborly Done Right Promise every day. 

This is your opportunity to get in early. This operation is in an early growth stage with plans to expand quickly. A strong performer in this role will have a clear path toward upper management as the business grows. 

What We Do Year-Round 

We aim to be a full outdoor home services provider across all seasons. Experience or interest in the following is a plus: 

Spring/Fall 

Lawn maintenance and seasonal cleanups 

Irrigation startups and winterization 

Summer

Lawn maintenance

Irrigation maintenance

Landscape lighting and installation projects 

Soft and hardscape installations 

Winter

Snow removal operations 

Holiday lighting installation and service 

If you enjoy variety and staying busy year-round, you'll fit well here. 

Is This Role Right for You? 

You might be a great fit if: 

• You enjoy leading people and holding teams accountable to high standards You take pride in customer relationships and communication 
• You're comfortable talking with homeowners, property managers, and prospects You naturally look for ways to improve service and grow accounts 
• You enjoy both field work and the business side of operations 
• You see customer issues as opportunities to build long-term loyalty 
• You're ready for responsibility and want room to grow with a company 

Your Responsibilities 

Field & Team Leadership 

Serve as boots on the ground, ensuring quality control on job sites 

Lead and support crews, including scheduling, routing, and daily priorities Ensure equipment is properly maintained and jobs are completed efficiently Troubleshoot staff and field issues as they arise 

Prepare crews and schedules for upcoming work 

Client & Account Management 

• Act as a primary point of contact for assigned customers 
• Proactively communicate with clients regarding service quality, scheduling, and needs Address concerns promptly and professionally, turning issues into wins Build long-term relationships that drive retention and referrals
• Identify upsell opportunities based on client needs and site conditions Business Development Support 
• Follow up on estimates and warm leads as assigned 
• Reach out to past or inactive customers to re-engage them 
• Generate new opportunities through referrals, site walks, and relationship building Coordinate closely with ownership on growth initiatives and priorities 

How We Measure Success 

Reliability and punctuality – Setting the standard for the team 

Job profitability – Managing budgeted vs actual hours 

Quality control – Maintaining low return/redo rates 

Crew engagement and retention – Building a strong team culture 

Customer satisfaction and retention – Keeping clients happy and loyal Account growth – Expanding services with existing customers 

System utilization – Effective use of company software and processes 

Requirements 

Essential Qualifications 

• 3+ Years experience in landscaping, lawn care, or a related service Industry Experience leading crews or managing field operations 
• Strong communication skills with customers and team members 
• Comfortable operating and maintaining equipment (mowers, trimmers, tractors, etc.) English fluency at or near native-speaker level 
• Clean driving record with experience towing a trailer 
• Willingness to obtain required certifications within six months if needed

What Sets You Apart

• Wide experience across lawncare/ landscaping industries
• Background in client-facing roles or account management 
• Proven track record of growing customer relationships 
• Ability to identify and close upsell opportunities 
• Comfort with both hands-on field work and business operations 

Compensation & Growth Path 

Base Hourly Rate: $22–$25 per hour (based on experience and demonstrated leadership ability) Commission Structure: 

3% of total revenue for every new client contract you generate 

1% residual commission in Year 2 if the client renews 

1% residual commission in Year 3 if the client renews again 

Residual commissions guaranteed as long as you remain with the company and the client stays active 

What This Means: 

Base compensation: $45,000 - $50,000 annually (full-time, year-round) 

Commission potential: Opportunity to earn $1000’s in additional Year 1 income depending on new business generated 

Growing residual income: As you build your client portfolio, residual commissions create increasing  passive income in Years 2 and 3 

Opportunity for overtime during peak seasons 

Clear advancement path to higher managerial role as company scales 

Example Scenario: If you bring in $150,000 in new client revenue in Year 1, you earn an additional $4,500 in commissions. If 80% of those clients renew in Year 2, you earn another $1,200 in residuals while also earning commissions on any new business you generate. By Year 3, you're building a portfolio of recurring revenue. 

Growth Timeline: Strong performers who demonstrate leadership, customer relationship skills, and operational excellence can expect promotion opportunities within 6-12 months as we expand.

Why This Role Matters 

We know this is a broad role, and that's intentional. We're looking for someone who wants responsibility, ownership, and room to grow. 

You'll have the autonomy to make decisions, the support to succeed, and the opportunity to shape how this operation grows. If you're tired of roles where you can't make an impact, this is different. 

Ready to Apply? 

If this sounds like the challenge you've been looking for, don't wait. We're moving quickly to fill this position so we can accelerate our growth this season. 

Apply today. Qualified candidates will be scheduled for an interview immediately through our system. 

Equal Opportunity 

The Grounds Guys is an Equal Opportunity Employer. We believe strong teams are built by people from all walks of life, and we’re committed to creating a respectful environment where teams can do their best work.

While a background check is required prior to onboarding, we consider each candidate individually and focus on honesty, reliability, and a genuine commitment to doing great work.