Office Administrator

Please read ALL requirements before applying. Mon-Fri, 9AM-5PM, $18 per hour Plus Performance pay. This is a home-based office on commercial property located in Oberlin.

As Office Manager Apprentice, you are a key team member supporting the work of management and other staff. 3+ years of experience is required in the specific requirements listed below, as well as fluent in those areas. You are responsible for clerical, phone sales, receptionist, bookkeeping, social media, and project-based work to contribute to the day-to-day operations of two companies, The Grounds Guys of Avon and Dirty Dog Carpet Cleaning. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are adept with technology, organized, detail oriented, can anticipate needs, and complete important tasks without being asked. You are self-motivated, thrive in fast moving environments, and can manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Requirements:

• Directs and coordinates the administrative services in the office such as:

o Microsoft Office (WORD, Excel, PowerPoint)

o Reports

o Mail/Post Office

o Appointments

o Phone Sales

• Performs QBO related tasks including:

o Billing

o AR/collections

• Works closely with the sales & production teams to ensure good flow of communication and data. This includes a variety of software, websites, documents, and reports to include:

o GGPro

o Housecall Pro

o Microsoft Office

o Paradox

• Performs personnel related duties by:

o Running hiring ads to ensure the company is always recruiting.

o Managing Paradox and setting up interviews.

o Insuring payroll hours are turned in to the payroll company in a timely manner or does payroll in-house

o Creating hire packs (W-4, I-9), etc.

o Assisting with new-hire orientation.

o Ordering uniforms as needed. Keeps a small amount of inventory for new hires and replacements.

• Manages social media:

o Facebook, Instagram, Google

o Responds to both positive and negative Google reviews

• Maintains office staff as needed by recruiting, selecting, orienting, coaching, and counseling/disciplining.
• Becomes familiar with The Grounds Guys and Dirty Dog Carpet Cleaning clients and employees
• Keeps office supplies in stock and orders as needed
• Keeps workspace organized
• Takes initiative to drive our Code of Care and abide by our Code of Values
• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals
• Be a sales type of person on the phone
• Use of scorpion, and other marketing sources to track marketing spending and ROI.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Benefits:

• Vacation time after one-year of continued service.
• Paid company recognized holidays after 90 days.
• Office uniforms provided after 30 days.
• Pay starting at $18 per hour plus performance pay. This is a great opportunity for growth as you learn within the company for the right individual.
• Many training opportunities paid for by the company.
• Many incentives as the company grows.

GGOA-L