Assistant Admin / CSR

Job Description: Administrative Assistant / Customer Service Representative (CSR)

Title: Administrative Assistant / Customer Service Representative (CSR)

Department: Office Administration

Reports to: Owner, Office Manager

Job Objective :

The primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds

Guys through outstanding customer service, direct customer interactions and back-office support.

Responsibilities:

* Answer incoming calls, respond to customer questions/requests, take and/or post payments in

QuickBooks Online, answer customer questions, route requests to office manager or owner as

appropriate, and schedule appointments on owner’s iCloud calendar.

* Lead management - respond to and track incoming leads, call leads from provided lists, and set

sales appointments.

* Assist owner with tracking outstanding proposals.

* Proposal entry, tracking and follow-up.

* Keep internal records updated as supplier pricing changes are published.

* Post-project phone calls to customers to check customer satisfaction and schedule quality check if

needed.

* Run accounts receivable reports and contact customers regarding past due balances on a weekly

basis.

* Enter expenses in QuickBooks Online and scan/file expense receipts in Dropbox.

* Adhere to all company policies, procedures and business ethics codes and ensures that they are

communicated and implemented within the team.

* Provide backup support during Office Manager absence/vacation.

* Perform other duties as assigned.

Relationships and Roles:

* Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.

* Demonstrate ability to interact and cooperate with all company team members.

* Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the

customer, collaborate with others, solve problems creatively and demonstrate high integrity.

* Maintain professional internal and external relationships that meet company core values.

Requirements:

* 2-3 years of experience in customer service or administrative support role.

* Excellent interpersonal and organizational skills, and ability to multi-task.

* Proficiency in the following applications/software: MSOffice 365 applications (Excel, Word, Outlook,

Edge at a minimum) and QuickBooks Online is REQUIRED, would also prefer experience with Google

Chrome, iCloud calendar, and webmail.

* Some experience with accounts receivable/collections and calling sales leads.

* Willingness and ability to learn internal software applications to the extent required to perform this

role.

* Able to pass drug test and background check

* Valid driver’s license

* Reliable transportation to get to work on time daily

* Legally qualified to work in the United States of America.

* Knowledge of lawn maintenance and/or landscaping business desired.

* Ability to work until 5:00 PM

Benefits:

* Potential for growth for the right person

* Training and advancement opportunities

* Paid time off

Pay:

* $15-19 hourly, depending on experience